![]() ![]() What if my exchange request is out of stock? We can only exchange like-for-like, for the same product in a different size. Returns FAQsĬan I exchange an item for a different item? Please note: each order needs to be returned separately to allow our automated refunds to work! U.K. When your return is collected from the locker, a label will be applied for you by the courier. Put your parcel inside and shut the door. Scan the code on your phone at the locker. Visit our UK returns portal to generate a QR code and package up your items - there’s no need to attach anything to the outside of your parcel. Tesco, Morrisons and Lidl) and train stations. InPost Lockers are in handy locations like supermarkets (inc. There’s no printing or label required and you can avoid the usual queues. Return In Seconds In The UK With 24/7 Inpost Lockers If your Yaks develop a fault more than 30 days and less than one year after you received them, please contact us for assistance. Your return may be refused if any items are returned in an unsatisfactory condition. Returned items must be unwashed, unworn, with no marks or dirt and with their original tags. But you'll receive an email from the returns team as soon as your exchange has been processed. Returns are currently taking around 10 working days to process once the parcel has been delivered. Just take your parcel to your nearest post office and make sure you request and keep a proof of postage receipt for tracking your parcel online. Alternatively, use this link to find your nearest label printing branch. This can be printed at home, or from a post office using the QR code. Tap this link to generate a free Royal Mail returns label. If you no longer have this form, include a note with your full name and order number inside the parcel. If you are a UK customer and would like to exchange any items, firstly complete the form that came with your order and enclose it in your returns parcel with the item(s) you wish to return. customer and would like to return any items for a refund, please tap here to use our U.K. ![]()
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